•Supervised and cared for children aged 10 months to 6 years old ensuring their safety and well-being.
•Created engaging and age-appropriate activities to promote child development, including arts and crafts, storytelling, and outdoor play, resulting in positive feedback from parents and guardians.
•Established a structured daily routine for children, including meal times, nap times, and educational activities, promoting consistency and stability in their daily lives.
March 2015 - December 2018
Purchaser/ Buyer PCM BPO LLC
Mandaluyong Philippines
•Create purchase orders and communicate with vendors on the delivery dates, tracking, and accuracy of shipping.
•Aid in maintaining and processing IT equipment and supplies, including hardware, software licenses, and peripherals, ensuring timely delivery and adherence to budget constraints, resulting in a 10% reduction in procurement costs.
•Conducted market research and vendor evaluations to identify cost-effective solutions and negotiate favorable terms and pricing, achieving an average cost savings of 25% on IT purchases.
•Maintain communication and managed vendor relationships and contracts, resolving issues and discrepancies promptly, and maintaining a database of preferred suppliers to streamline procurement processes.
•Monitored inventory levels and reorder points, optimizing stock levels to prevent stock-outs and minimize excess inventory, resulting in a 20% reduction in inventory holding costs.
October 2013 - February 2015
Technical Support Representative Qualfon Inc
Cebu, Philippines
•Provided technical and customer support to clients, resolving an average of 50 inquiries per day via phone, email, and chat, achieving a customer satisfaction rating of 95%, exceeding the company's benchmark by 10%.
•Demonstrated expertise in troubleshooting software and hardware issues, resolving 80% of technical inquiries on the first call, reducing average call handling time by 15%, and optimizing support efficiency.
•Collaborated with teams to resolve complex technical issues, achieving a 30% reduction in escalations, and enhancing customer experience.
•Documented technical solutions and customer interactions in the CRM system, maintaining accurate records and facilitating knowledge sharing, contributing to a 25% increase in knowledge base utilization.
Education
Sacred Heart College Bachelor of Science in Computer Science
