Background
I have over 5 years customer service experience in retail. I expert in customer relationship, organizing and keen eye in detail. I have Master degree in Accounting. I can help your company to attract more customers.
Job experience
June 2022 - April 2025
Customer service representative Old navy
Brampton, ON, Canada
• Managed back-of-house duties, including stock intake, transfers, shipment processing, product management, pricing, and signage
• Supported the execution of promotions, markdowns, and visual merchandising standards; executed visual merchandising strategies to enhance store presentation
• Handled cash, POS operations, and returns/exchanges, providing exemplary customer service
• Promoted loyalty programs by educating customers about benefits
• Identified and reported suspicious activity patterns that may indicate theft or pose an active threat
• Resolved customer complaints/issues with a solutions-oriented approach, ensuring customer satisfaction
• Stayed informed on current merchandise, promotions, and brand values; shared product knowledge with both customers and team members to drive sales
• Supported the execution of promotions, markdowns, and visual merchandising standards.
• Coached team members to ensure customer satisfaction; motivated associates to achieve daily sales goals
Education
Federation university Master degree in Accounting 2016 - 2018
Certifications
