Background

Accomplished and versatile professional with 20+ years of extensive experience in leadership, strategic planning, and operational management within the retail sector.Skilled in optimizing processes, implementing lean strategies, and driving cost-effective measures to enhance profitability and sustainability. Leads high-impact programs, develops performance evaluation frameworks, and fosters collaborative team environments to promote growth and productivity. Designs innovative customer service initiatives, loyalty programs, and targeted marketing campaigns to strengthen retention and drive success.

Job experience

• October 2023 - November 2023
  Merchandiser
  Shoppers Drug Mart
  

  Toronto, ON, Canada

  Organized backroom inventory using BIM processes and leveraged PDT and MMS systems to complete daily tasks. Ensured shoppable consumer-focused product displays and upheld store standards, supported merchandise receiving,and enhanced customer experiences.

• April 2004 - June 2022
  General Manager
  NOLIMIT
  

  Sri Lanka

  Oversaw store operations across 25 outlets, managing annual sales targets, forecasting year-to-year performance, and addressing external economic impacts. Conducted monthly purchasing meetings to evaluate product performance, ensured quality assurance through rigorous reviews, and optimized product sourcing to sustain gross margins of 6-10%
  Orchestrated faster problem resolution by initiating structured reviews, improving decision-making efficiency, and driving measurable outcomes for retail and brand concepts.
  Achieved significant cost reductions by implementing effective control measures, saving 20% in overheads, and aligning operational expenses with long-term financial goals.
  Standardized critical processes, including commercial contracts and authority matrix, alongside automating activities, reducing man-hours, and supporting organizational objectives aligned with divisional strategies.

Education

• Postgraduate Institute of Management(PIM)-University of Sri Jayewardenepura, Sri Lanka
  Executive Master of Business Administration(EMBA)
  

  2016 - 2017

  WES evaluated EMBA for Canadian Equivalency(2024)
• University of Colombo-Sri Lanka
  Bachelor of Science, Biology
  

  1993 - 1996

  WES evaluated BSc for Canadian Equivalency(2024)