Background

As a community-focused support worker with a background in software engineering, I bring a unique perspective to social services—combining technical proficiency with a deep commitment to equity, inclusion, and community empowerment. My journey began in tech, but my passion for advocacy led me to pivot into frontline support, community-based research, and newcomer services. Today, I leverage data analysis, trauma-informed engagement, and outreach strategies to help communities access the services and support they deserve. 🔹 Skilled in case management, information and referral, and client engagement 🔹 Experienced in survey design, program evaluation, and ethical data practices 🔹 Fluent in Tamil and passionate about serving diverse and newcomer populations 🔹 Certified in Mental Health First Aid, De-Escalation, Case Management, and more 🔹 Tech tools: SQL, Excel, IBM Cognos, Canva, Trello, Microsoft Office

Job experience

• March 2025 - present
  Placement Student
  Centre of Learning and Development
  

  Toronto, ON, Canada

  Provide intake and referral services for clients accessing community programs.
  Support front-desk reception and direct clients to appropriate services.
  Generate Excel charts and reports from survey data to track trends and needs.
  Assist with IT support: laptop checks, troubleshooting, and software updates.
  Maintain participant records and follow-ups using trauma-informed approaches.
  Send confirmation emails and update participants on program availability.
  

• September 2010 - October 2013
  Software Engineer
  Quadrant Four System Coporation
  

  Chennai, Tamil Nadu, India

  Developed and maintained .NET applications, improving service delivery by 30%.
  Managed SQL databases and created technical documentation for team efficiency.
  Collaborated cross-functionally to streamline tech solutions and communication
  

Education

• Centre of Learning and Development
  Immigrant Women Integration Program
  

  2024 - 2025

  Introduction to Case Management || Toronto Hostels Training Centre
  February 2025
  Mental Health First Aid – Supporting Youth Blended | Opening Minds
  January 2025
  First Aid & CPR Certification | Canadian Red Cross
  January 2025
  De-Escalating Potentially Violent Situations | The Crisis & Trauma Resource Institute
  December 2024
  Information, Assessment and Referral Skills | Findhelp Information Services/211 Central
  October 2024
  

• Introduction to Case Management
  Toronto Hostels Training Centre
  

  February 2025 - present
• Mental Health First Aid – Supporting Youth Blended
  Opening Minds
  

  January 2025 - present
• De-Escalating Potentially Violent Situations
  The Crisis & Trauma Resource Institute
  

  December 2024 - present
• Information, Assessment and Referral Skills
  Findhelp Information Services/211 Central
  

  October 2024 - present
• First Aid and CPR
  Canada Red Cross
  

  January 2025 - present