Background

I am results-oriented person with extensive experience in financial management, customer service, and team leadership. Skilled in debt counselling, collections, and client relationship management, with a proven track record of managing customer accounts and resolving payment disputes. My proficient in analysing financial reports, cash flow, and negotiating payment terms, contributed to 95% achievement on GWP in my previous employer. I am committed to delivering exceptional customer service while driving performance incentives and ensuring compliance with company policies.

Job experience

• March 2025 - present
  Customer Service
  Regeneration
  

  253 Queens St E

  • Assisting in sorting out clothing and un-used materials
  • Arranging product on shelve for easy access to people
  • Registration of newcomers in the system
  • Attending to newcomers needs and satisfying their concerns
  

• February 2024 - August 2024
  Finance Opearation (Payable Account)
  Cornerstone Insurance Plc
  

  Nigeria

  • Managed expenses and maintained strict budgetary control.
  • Payment administrative officers
  • Reviewed and authorized transactions on payment platforms.
  • Oversaw reconciliation and retirement of investment accounts.
  • Handled petty cash reimbursements to ensure smooth company operations.
  • Approved journal entries on IES and GIBBS platforms.
  • Prepared and remitted monthly Withholding Tax (WHT), Value-Added Tax (VAT), and Pay-As-You-Earn (PAYE) tax.
  • Reviewed and endorsed Capital Expenditures (CAPEX) and Operating Expenditures (OPEX).
  • Coordinate and supervise External Audit Exercise
  

• June 2019 - January 2024
  Treasury Associate
  Allianz Nigeria Insurance Plc
  

  Nigeria

  • Processed payment requests, maintained records, and ensured compliance with internal controls and financial policies.
  • Handled relationships with financial service providers, negotiated competitive rates for financial instruments, and ensured accurate reporting of business performance.
  • Analyzed and reconciled customer inflows, accounts, and receipts to ensure accuracy and timely processing.
  • Coordinated e-payment channels, direct debit setups, and instant client payments.
  • Authorized payments, processed commissions, and confirmed fund inflows efficiently.
  • Supervised the team and served as an ABS power user to address operational and system-related issues
  • Managed cash collection, payments, and preparation of indemnity letters.
  • Led customer service operations, ensuring excellent client support and satisfaction.
  • Coordinated branch activities and served as a Client Service Officer to address customer needs.
  • Prepared and remitted monthly WHT, VAT, and PAYE taxes accurately and on time
  

Education

• National Open University
  Msc in Business Administration
  

  2021 - 2023