Job experience

• May 2025 - January 2025
  Quality Engineer
  Pioneer Moto Corp
  

  Kathmandu, Nepal

  APQP Implementation: Achieved zero launch defects by coordinating APQP activities for 3 new products, aligning process controls with customer-specific requirements.
  Supplier Compliance: Improved supplier quality by 12% by conducting 20+ PPAP reviews and on-site audits, enforcing corrective actions for non-conformances.
  Complaint Reduction: Reduced customer complaints by 45% by designing and instituting 5 new in-process quality checkpoints across production lines.
  Return Minimization: Lowered product returns by 17% by leading root cause investigations using Fishbone and 5 Whys, implementing targeted preventive actions.
  Audit Effectiveness: Enhanced audit outcomes by resolving 15 supplier non-conformances through 8D problem- solving and corrective action plan execution.
  

• March 2021 - February 2024
  Technical Support Consultant
  Rogers Communication Canada
  

  North York, ON, Canada

  Resolution Rate: Attained a 90% first-call resolution rate by diagnosing and resolving technical issues for over 40 customers per shift using tailored troubleshooting.
  Productivity Gain: Reduced average call handling time by 15% by analyzing support workflows and implementing process improvements.
  Customer Satisfaction: Increased customer retention by 5% by following up on 100+ service requests monthly and ensuring timely resolution.
  Issue Resolution: Addressed a wide range of technical problems by leveraging product expertise and support tools, minimizing service disruptions.
  Process Improvement: Enhanced team efficiency by identifying recurring issues and collaborating with IT to implement system updates that reduced repeat calls.
  

• June 2016 - December 2018
  Manufacturing Engineer
  Pioneer Moto Corp
  

  Kathmandu, Nepal

  Equipment Integration: Delivered 5 successful equipment launches by managing cross-functional teams and ensuring seamless process adoption.
  Tolerance Accuracy: Resolved 10 pre-production quality issues by applying GD&T to validate tolerances for 100+ components, ensuring design compliance.
  Cost Reduction: Achieved a 13% decrease in manufacturing costs over 2 years by collaborating with suppliers to implement process improvements.
  ISO Compliance: Maintained a 100% audit pass rate by preparing and reviewing 30+ PPAP documents and conducting 8 internal audits for ISO 9001.
  Reliability Increase: Boosted operational reliability by 10% by deploying SPC monitoring and training operators to address process variations proactively.
  

Education

• Confederation College
  Post-Graduate
  

  2019 - 2020
• Sharda University
  Bachelor of Science, Mechanical Engineer
  

  2012 - 2016