Background

Customer-focused professional with over 10 years of experience in high-volume customer service, banking, financial and administrative roles. Proven ability to manage inbound calls, order processing, and problem resolution with speed and accuracy. Known for delivering exceptional service and building client trust. Strong technical proficiency in Microsoft Office, CRM tools, and POS systems. Adaptable and collaborative, with a proactive approach to challenges.

Education

• Keyano College
  Certificate
  

  2024 - 2025
• University of the West Indies
  Tourism Management
  

  2005 - 2009