Background

Leveraged 8+ years of expertise in electronics, mechanical, and pneumatic systems to troubleshoot and maintain advanced robots, Industrial 3D printers, and medical equipment, achieving a 20% reduction in downtime across US and Canadian projects. Enhanced operational efficiency by implementing anticipatory maintenance strategies that minimized equipment failures. Developed comprehensive technical documentation and facilitated cross-functional communication, improving team knowledge transfer by 30%. Collaborated effectively to translate technical knowledge into impactful solutions that supported project success and client satisfaction.

Job experience

• January 2024 - July 2024
  Field Service Technician
  Intero Integrity Inc.
  

  Canada/US

  • Led inspections across USA and Canada, overseeing natural gas pipelines using
  advanced robotic (MFL) technology, resulting in a 20% increase in detection accuracy.
  • Optimized functionality of inspection robots and associated technologies (e.g., antennas,
  hydraulic pumps, generators, and pressure vessels), while designing and testing
  prototypes for auxiliary equipment in the workshop, reducing equipment downtime by
  15%.
  • Monitored live data from inspections via proprietary software and collaborated with the
  technology supply department to troubleshoot and resolve operational issues, improving
  response time by 30%.
  • Conducted root cause analysis on electrical and mechanical problems using engineering
  drawings, developed wires based on voltage requirements, and created technical
  documentation for both existing and new technologies.
  • Maintained clear and professional communication protocols with onsite authorities
  regarding inspections, issues, and approvals, while applying conflict resolution
  techniques and developing procedures that enhanced regression testing effectiveness by
  25% with emerging technologies.
  

• January 2021 - December 2023
  Field Service Technician
  TriMech Inc.
  

  Canada

  • Executed service for Industrial Additive Manufacturing Machines and related equipment
  at customer locations, maintaining a 95% on-time service rate to ensure client
  satisfaction and operational efficiency.
  • Installed, diagnosed, and troubleshot Stratasys Industrial/office and production 3D
  printing machines by following procedural tasks, testing, configuring, replacing,
  calibrating, and servicing, significantly minimizing operational interruptions by 20%.
  • Managed tools and materials by maintaining precise inventory records and verifying
  received goods against configuration orders, ensuring consistent availability of parts and
  reducing discrepancies by 30%.
  • Enhanced team coordination and overall service quality by 15% through anticipatory
  communication protocols, conflict resolution, and strict adherence to company policies.
  • Diagnosed circuit components and equipment faults by interpreting drawings and
  manuals, achieving a 25% faster repair turnaround to maintain optimal 3D printing
  machine performance.
  • Reviewed order paperwork and ensured proper calibration and servicing of equipment,
  improving workflow efficiency and reducing service delays by 10%

• July 2014 - December 2019
  Field Service Technician
  Canon Canada Inc.
  

  Canada

  • Optimized service schedules to reduce equipment downtime by 15%, enhancing client
  satisfaction through timely maintenance.
  • Diagnosed and resolved faults in Canon multifunctional office and production machines
  using advanced diagnostic tools, improving repair accuracy by 20%.
  • Executed installation, testing, configuration, replacement, and servicing procedures,
  achieving a 98% equipment operational efficiency rate that met client requirements.
  • Disassembled and assembled machines precisely to access and repair internal
  components, reducing repair-related damages by 10%.
  • Managed inventory by maintaining accurate parts records and verifying received goods
  against orders, ensuring 100% availability of components for repairs.
  • Enforced company safety protocols and professional standards to maintain high service
  quality and improve operational efficiency by 12%.
  

• March 2013 - May 2014
  Field Technician
  Austco Inc
  

  Canada

  • Executed upgrade installation, configuration, and troubleshooting of patient and
  resident monitoring systems, Access Control Systems, and wireless systems across 15+
  hospital and retirement home sites in Ontario, increasing workflow automation
  efficiency by 30% to meet modern standards
  • Repaired, maintained, and adjusted system components and control panels, reducing
  downtime by 25% through timely removal and replacement of defective parts
  • Consulted manufacturers' manuals to determine proper test and maintenance
  procedures for over 50 new device models, ensuring 100% compliance with technical
  standards
  • Diagnosed and resolved network connectivity issues including daisy chain
  malfunctions, loose connections, IP conflicts, system firmware errors, and monitoring
  server problems, improving system uptime by 20%

Education

• Humber College Institute of Technology and Advance Learning
  Diploma in Systems Integration Program
  

  2012 - 2013
• COMSATS Institute of Information Technology
  Electronics Engineering
  

  2005 - 2010

  Possess full educational evaluation through ICAS of Canada deeming this program as equivalent to Canadian standards.
  

• Training Certificates in Multiple Industrial 3D Printer Trainings
  Stratasys Inc
  

  January 2021 - December 2023

  Multiple On the Job (OTJ) hands on courses.
• Training Certificates in Multiple Canon Specific Trainings
  Canon Canada Inc.
  

  July 2014 - December 2019

  Multiple On the Job (OTJ) hands on courses.