Biju Manika
I am an experienced Customer support and warehouse associate
Customer Support Agent at Holiday Inn Express
Background
An enthusiastic and dedicated professional ( Permanent Resident ) with over 5 years of experience in various industries. Extremely organized with the ability to work both independently of own initiative or as part of a successful team, demonstrating the motivation and multi-tasking abilities required to meet demanding deadlines while maintaining the highest of standards
Job experience
- June 2022 - February 2025Customer Support Agent
Holiday Inn ExpressMonctonGuest Check in – Check out
Arrangement of Meeting Rooms for the meeting and other events
Responsible for providing guest amenities and other services to guests
Preparation of Night Audit reports
Ensuring the cleanliness of the rooms and hotel areas.
Handling of any guest complaints
- February 2022 - May 2022Machine Operator
Oakville Stamping & BendingOakvilleOperate and program Machines such as CNC mills, manual
mills,lathes,drill presses and grinding machines.
Production of high quality parts : Review drawings samples and instructions to produce components to exact specifications
Measure and monitor : Take exact measurements to verify tolerances and monitor machines to maintain accuracy.
Troubleshoot machine and production issues and perform daily maintenance on machines.
Maintain and organized and clean workspace
- October 2021 - January 2022Warehouse Associate
TJX CanadaTorontoUnloading of inventory from trucks and inspect it for damages and log it into the system
Count ,sort and organize merchandise ensuring accuracy in labels and storge .
Pick and pack orders for retails stores based on specific criteria such as style or colour.
Prepare and ticket clothing, accessories and other items for shipments to stores.
Operate equipment like pallet jacks and hand trucks,maintain and clean warehouses and adhere to safety and operational procedures.
Pay close attention to detail to ensure accurate ticketing,inventory records and shipping information.
Collaborate with team members to achieve targeted goals in a positive environment.
- September 2021 - December 2021Warehouse Associate
ATS Health CareTorontoAccept,inspect and process incoming shipments of medical supplies and equipment.
Tracked inventory levels locations using a computerised inventory system ensuring that supplies are organized and readily accessible.
Pick,pack and label orders for internal distribution or external shipping.
Safely operate equipment like pallet jacks for moving materials.
Prepare goods for shipping by loading them onto trucks or other vehicles.
Scanning packages, sorting packages by destinations and ensuring efficient storage and distribution.
Help achieve daily distribution center goals and maintain departmental key KPIs.
Maintain an organized, clean and safe working environment adhering to health and safety regulations.
Education
- Crandall University ,Moncton , NB ,Canada
Morgm ( Master of Organizational Management )2021 - 2022 - Mumbai University ,India
LLB2000 - 2003 - Wellingkar Institute of Management ,India
DHRM ( Diploma in Human Resources Management )2001 - 2002 - Amritha Institute of Computer Technology
Post Graduate Diploma in Computer Application1994 - 1995 - Calicut University ,India
Bcom1992 - 1994
Certifications
-
First Aid- CPR /AED Level C
Canadian Red cross
105861179
March 2025 - present -
Individual Security Guard License
private Security and Investigative Service Branch
50076490
December 2025 - present
