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Akua Serwaa Sarfo

Akua Serwaa Sarfo

Woodridge, ON, Canada

Customer service professional

Brand associate/ cashier at Old Navy

Open to Remote
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    Background

    I am a friendly and reliable person who enjoys working with people. I’m someone who takes responsibility seriously and always tries to give my best effort. I work well in a team and I’m comfortable in fast paced environments.


    Job experience

    • October 2025 - present
      Brand associate/ cashier
      Old Navy
      Vaughan, ON, Canada

      Providing excellent customer service by greeting customers with a smile, assisting with
      their needs and ensuring they have a positive shopping experience.
      • Promoting loyalty by educating customers about our loyalty programs and enhancing
      customer experience using all omnichannel offerings.
      • Performing a variety of tasks from cashier duties and fitting room assistance, sales floor
      and backroom support.
      • Handling cash, credit and debit card transactions responsibly and maintaining accuracy
      when balancing cash drawers at the beginning and end of shifts.
      • Keeping the sales floor, fitting rooms and other areas clean and organized.
      • Arranging and displaying merchandise, maintaining store appearance and ensuring
      products are well presented.
      • Handling customer interactions and potential issues, providing support and solutions to
      maintain a high level of customer satisfaction.
      • Collaborating with other team members to achieve store goals and provide excellent
      service to customers.


    Education

    • Kumasi Girls Senior High School
      High school
      2009 - 2013
      Studied General Science