Akua Serwaa Sarfo
Customer service professional
Brand associate/ cashier at Old Navy
Background
I am a friendly and reliable person who enjoys working with people. I’m someone who takes responsibility seriously and always tries to give my best effort. I work well in a team and I’m comfortable in fast paced environments.
Job experience
- October 2025 - presentBrand associate/ cashier
Old NavyVaughan, ON, CanadaProviding excellent customer service by greeting customers with a smile, assisting with
their needs and ensuring they have a positive shopping experience.
• Promoting loyalty by educating customers about our loyalty programs and enhancing
customer experience using all omnichannel offerings.
• Performing a variety of tasks from cashier duties and fitting room assistance, sales floor
and backroom support.
• Handling cash, credit and debit card transactions responsibly and maintaining accuracy
when balancing cash drawers at the beginning and end of shifts.
• Keeping the sales floor, fitting rooms and other areas clean and organized.
• Arranging and displaying merchandise, maintaining store appearance and ensuring
products are well presented.
• Handling customer interactions and potential issues, providing support and solutions to
maintain a high level of customer satisfaction.
• Collaborating with other team members to achieve store goals and provide excellent
service to customers.
Education
- Kumasi Girls Senior High School
High school2009 - 2013Studied General Science
